HBS: What have you learned from a mistake?

This post is on the second of two required questions for the Harvard Business School MBA Application for Fall 2010 Admission. All the posts in this series: Overall Strategy, Accomplishments, Mistake, Option 1, Option 2, Option 3, Option 4, and Option 5. My post on HBS interviews can be found here.

2. What have you learned from a mistake? (400-word limit)

I think the reason HBS, as well as many other schools, ask about mistakes and failures is because they want to see that you have the ability to learn from errors and/or problems. Clearly this is an important skill required for analyzing case studies.

I think it is important that we read what is written here very closely as it will help you see that there are multiple correct ways to answer this question. It is particularly important to differentiate between a failure and a mistake:

FAILURE: 1. The condition or fact of not achieving the desired end or ends: the failure of an experiment. 2. One that fails: a failure at one's career. 3. The condition or fact of being insufficient or falling short: a crop failure. 4. A cessation of proper functioning or performance: a power failure. 5. Nonperformance of what is requested or expected; omission: .failure to report a change of address. 6. The act or fact of failing to pass a course, test, or assignment. 7. A decline in strength or effectiveness.

MISTAKE: 1. An error or fault resulting from defective judgment, deficient knowledge, or carelessness. 2. A misconception or misunderstanding.

A mistake is wider in scope than a failure because not all mistakes necessarily lead to failure, though human failures are certainly the result of mistakes. A mistake may lead to a failure. A mistake may actually lead to a positive unintended outcome.

Notice that HBS does not say "your mistake." It is possible that the mistake you learned from might be one where you were an observer, a victim, and/or the source of the solution. That said, I can't recommend writing about a mistake where you blame someone else. After all, leaders take responsibility and if you are using one of your four essays to show why you are not responsible, I don't think you will be optimizing your chances for an interview invitation from HBS.

It is critical that you learned something meaningful about yourself. And your learning about yourself should be important, otherwise why tell admissions about it? Therefore the key constraint of this question is that whatever the mistake is, you have learned something important from it. While not stated, you may very well find that one way of showing what you learned is to discuss how you applied your lesson to a new situation.
I would, in fact, argue that the heart of any sort of "failure question," whether it is an essay question or an interview is what you learned. Also depending on what your role was, how you reacted is also very important.

The basic components of an answer:
1. Clearly state what the mistake was.
2. Clearly state your role.
3. Explain how you reacted to the situation.
4. Explain what you learned.
5. If applicable, show how you applied what you learned to a new situation. Given the word count limitations, getting to this step can be challenging, but I highly recommend it.

The nice thing about mistakes is that everyone makes them. That said, if your mistake is terribly minor, it is unlikely to really to reveal anything significant. So focus on a big mistake where you really learned something. The word count is limited, but, if you can, show how you applied what you learned to a new situation because the application of abstract learning to a new situation is a key indicator of real learning. Think about really demonstrating the value of what you learned. In this regard, I think it is often the case that older mistakes make better topics because the post-mistake learning is likely to more effectively result in application to a new situation.

FALSE LEARNING
Every year as part of my reapplication counseling work, I read mistake/failure essays that are part of applications to schools like HBS, Wharton, and INSEAD. One major reason why a failure/mistake essay might not work well is false learning. False learning is any situation when you indicate that you learned something, but actually it was something that you already knew or others are likely to assume that you know. False learning tends to undermine the credibility of applicant in terms of their intelligence and honesty. It is thus best avoided. To avoid it, simply ask yourself whether you actually learned something new and were not merely reminded of the sort of thing you have learned while in kindergarten or soon thereafter.

Topic Selection
Pick a failure that you can be proud of and that ultimately shows you in positive light based on the understanding that you obtained and the maturity you demonstrated after the fact. The topic might be academic, personal, or professional. When you select the topic, think not only aboutthe topic's significance, but also it's impact on overall balance within your essay set.

Some topics are best avoided. For example, it is usually unattractive to consider your employment termination due to entering into a particular job sector or for a particular employer as a mistake. Failed romantic relationship mistakes are even less likely to result in an effective HBS essay. Such topics might certainly be great moments of learning, but such topics rarely make good essays as they tend to have an undercurrent of regret, possibly anger, and often communicate nothing very positive about the applicant.

I hope you write about a great mistake successfully.

Questions? Write comments or contact me directly at adammarkus@gmail.com. Please see my FAQ regarding the types of questions I will respond to. If you are looking for a highly experienced admissions consultant who is passionate about helping his clients succeed, please feel free to contact me at adammarkus@gmail.com to arrange an initial consultation. To learn more about my services, see here. Initial consultations are conducted by Skype or telephone. For clients in Tokyo, a free face-to-face consultation is possible after an initial Skype or telephone consultation. I only work with a limited number of clients per year and believe that an initial consultation is the best way to determine whether there is a good fit. Whether you use my service or another, I suggest making certain that the fit feels right to you.

-Adam Markus
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HBS: What are your three most substantial accomplishments and why do you view them as such?

This post is on the first of two required questions for the Harvard Business School MBA Application for Fall 2010 Admission. All the posts in this series: Overall Strategy, Accomplishments, Mistake, Option 1, Option 2, Option 3, Option 4, and Option 5. My post on HBS interviews can be found here.

1. What are your three most substantial accomplishments and why do you view them as such? (600-word limit)

HBS has asked this question for a very long time. According to 65 Successful Harvard Business School Application Essays, "This is one of those essays that is probably a permanent fixture in the HBS application (p. 121)." So far it has been the only question not to change. HBS has made this one of the mandatory questions because...
-Accomplishments reveal your potential to succeed at HBS and afterwards.
-Accomplishments reveal your potential for contributing to your classmates.
-Everyone has had accomplishments, so it is easy to compare applicants.
-What you consider to be an accomplishment are real tests of your self-awareness and judgment.

The following grid is the kind I have used successfully with applicants preparing this question (and the similar two accomplishment version for INSEAD):

CLICK TO ENLARGE.

How to use this grid for outlining your answer to Question 1:

Row 1: "Stories." The first thing you need to do is think of the accomplishments. These will eventually take the form of stories, so that is what I call them. A few things to keep in mind:

• Your accomplishments may be personal, professional, or academic. If academic, make sure the accomplishment does not overlap with Option 1 if you choose to write on that question.
• While it is very important that your accomplishments be distinct so as to reveal different things about you, there is no single formula for what their content must be. Especially given the highly variable nature of this essay set, it is possible that you have three professional accomplishments or one personal/one professional/one academic or two academic/one personal. It really will depend on your background. Some people think you need to have one academic, one professional, and one extracurricular here. My experience with both admits and those invited for interviews is that this is not the case.
  
• The key consideration is that each accomplishment must be substantial and that you can explain why.

Row 2: "What skill, value, or unique experience is being showcased?" Your accomplishments need to reveal valuable things about you. Some will call these selling points, but more specifically they consist of skills, values, or unique experiences. One might use a specific accomplishment to emphasize one's leadership skills, another to show one's ethical values, and another to explain a significant barrier that was overcome. The point is that each accomplishment must , at its core, reveal something key to understanding who you are.

Row 3: "What potential for success in the MBA program or afterwards is demonstrated?" You may or may not be directly stating this in the essay, but you should think about what each accomplishment reveals in terms of your potential. HBS Adcom will most certainly be considering how your accomplishments demonstrate your potential to succeed at HBS and afterwards, so you should as well. One key way of thinking about the MBA application process is to see it as a test of potential. Potential itself can mean different things at different schools and so you must keep in mind differences between schools and, in particular, must pay close attention to what schools say really matters when they assess applicants. Harvard Business School Admissions states:
Genuine business talent cannot be narrowly defined. Instead of looking for an "ideal" candidate, HBS invites MBA applicants who exhibit a variety of skills, accomplishments, and temperaments. The true common characteristics of our students are demonstrated leadership potential and a capacity to thrive in a rigorous academic environment.
Therefore, please keep in mind that a core part of your own application strategy should be determining which parts of yourself to emphasize both overall and for a particular school. For example, at HBS, clearly "demonstrated leadership potential" and a strong academic background are necessary. In fact, the latter is particularly important at HBS, especially because the forced grading curve makes it a uniquely challenging academic environment. For more about academic potential, see my comments on Option 1.

Beyond the potential to succeed at HBS, you may want to use one of your accomplishments to show why you will be able to reach your post-MBA goals. In fact, given the structure of the HBS set, you may end up writing about your goals in this essay if your goals relate directly to one or more of the accomplishments you write about.

Row 4: "Will this be a contribution to others in the MBA program? How?" Just as with potential, think about whether your accomplishments demonstrate your ability to add value to other students at HBS. Given space limitations, it is not likely that you will explain how one or more of your accomplishments will be a contribution, but rather this is a strategic consideration. The dynamic nature of case study at HBS is very much based on what each student contributes. Think about whether any of your accomplishments demonstrate how you will likely add value to other students' HBS experience. Not all substantial accomplishments will have this quality, but many will.

Row 5: "Why does Adcom need to know about this?" If your accomplishment has made it this far, chances are it is substantial. That said, I have two simple tests for determining whether an accomplishment really belongs in this essay. The first is whether the Harvard Business School Admissions Committee (Adcom) really needs to know about this accomplishment. After all, you might consider getting the love of your life to marry you to be one of your most substantial accomplishments, but will Adcom care? If an accomplishment does not reveal (whether stated or implied) potential and/or contribution, chances are likely that it is not significant enough.

Row 6: "Is this something Adcom could learn about you elsewhere? (If "YES," find another accomplishment)" The second and final simple test I have for determining whether an accomplishment really belongs in this essay is based on the idea that something that is totally obvious about you to anyone looking at your resume and transcript is probably not worth mentioning. If you were a CPA, having an accomplishment that merely demonstrated you were good at accounting would not be worth writing about. Instead it would be important to show something more specific that reveals something that is not obvious by a mere examination of the basic facts of your application.

Finally, as I mentioned above, what you include here is a real test of your judgment, so don't just write about your obvious accomplishments. Think deeply and come up with a set of unique accomplishments that reveal distinct, interesting, and the most important things about you that will compel admissions to want to interview you.

Questions? Write comments or contact me directly at adammarkus@gmail.com. Please see my FAQ regarding the types of questions I will respond to. If you are looking for a highly experienced admissions consultant who is passionate about helping his clients succeed, please feel free to contact me at adammarkus@gmail.com to arrange an initial consultation. To learn more about my services, see here. Initial consultations are conducted by Skype or telephone. For clients in Tokyo, a free face-to-face consultation is possible after an initial Skype or telephone consultation. I only work with a limited number of clients per year and believe that an initial consultation is the best way to determine whether there is a good fit. Whether you use my service or another, I suggest making certain that the fit feels right to you.

-Adam Markus
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HBS MBA Questions for Fall 2010 Admission

This post is focused on overall strategy for HBS MBA Questions for Fall 2010 Admission. All the posts in this series: Overall Strategy, Accomplishments, Mistake, Option 1, Option 2, Option 3, Option 4, and Option 5.  My post on HBS interviews can be found here.

THE QUESTIONS

• What are your three most substantial accomplishments and why do you view them as such? (600-word limit)
• What have you learned from a mistake? (400-word limit)

• Please respond to two of the following (400-word limit each):

1. What would you like the MBA Admissions Board to know about your undergraduate academic experience?
2. Discuss how you have engaged with a community or organization.
3. Tell us about a time when you made a difficult decision.
4. Write a cover letter to your application introducing yourself to the Admissions Board.
5. What is your career vision and why is this choice meaningful to you?

Here I will provide some overall strategic advice regarding applying to HBS.

Please keep in mind that additional strategy and tactics will be covered in the seven other posts in this series. I suggest reading in the entire series of posts, even for the optional topics that you do not intend to write on.


CHANGES TO THE APPLICATION:
The two required questions are the same and so are three (Options 1, 2, and 5) out of the five questions that applicants will get to choose from. HBS dropped one option question and added two new options (3 and 4).

Why I don't think it is generally a good idea to write the HBS essays first:
Given the limited length of the set, 1800 words maximum, applicants must think very seriously about only including their best content. Curiously enough Stanford GSB also has limited essay word count to 1800. Unless you are only applying to HBS and Stanford, I would generally suggest you write the essays for another school first. There is a learning curve in essay writing and you want your essays for HBS to be very strong. Given that you do have significant choice in the HBS set, having a portfolio of essays from other schools to utilize can be quite helpful. I know my suggestion will be harder for those focused on first round. Additionally, given the limited word count for the HBS essays, you are in many cases likely to have more space to write on some similar topics for another school. I think it is generally easier to go from a longer to shorter text and hence, doing HBS short word count essays after one or more school's 500 or more word count essays is likely to be more efficient.

First Round versus Second Round versus Third Round
Well, I would not apply in the third round. That said, I have had a client admitted in the third round in recent years. My client who was admitted for Fall 2009 was admitted in the second round. In general, those who are truly ready for first round would be well served to do so. Given that this is likely to be a record-breaking year for applications, it would stand to reason that it would be better to apply in the first round. Third round this year is for those who can't get it done sooner, have a very positive "freak-factor" going for them, and enjoy taking extreme risks.

Increased level of interview offers for Japanese candidates
Regarding Japanese applicants, I can say that admissions interviewed many more applicants for Fall 2009 than they had for Fall 2008. This appears to have been part of conscious effort to look at a wider range of applicants at the interview stage. Unless informed otherwise, I think it is safe to assume that policy will hold this year as well. As is always the case, intensive interview practice will be critical.

GOALS/WHY MBA/HBS
The structure of the application is such that one does not have to write a "Why MBA? What are you Goals? Why HBS?" essay (Essay Options 4 and 5 are clearly designed for that purpose, but they are just options). That said, you really do want to fully account for the above questions in your own head, at least, because it is an important strategic consideration. Furthermore, you can assume that if you have an interview you will be asked about your educational and professional objectives (see my analysis of HBS interviews).

I think it is possible to actually use any of the questions, with the possible exception of the "Mistake" question, to explain why you are applying to HBS and what your career vision is. In my analysis of each question, I have indicated how I think the connection could be made. Clearly each applicant will have to figure out what works best for them.


JUST BECAUSE THEY DON'T ASK DOES NOT MEAN YOU SHOULD NOT KNOW: LEARN ABOUT HBS!
I think this is an obvious point, but I will make it anyway: I suggest you take a look at my posts on school selection as they will help you to analyze why HBS is right or wrong for you. I think actually it is not right for everybody, so look at HBS closely to see if it right for you. Your age is certainly a consideration. In addition to what it is stated in this post, I suggest you review the entire series of posts even for questions you are not planning to write on because I have provided links to various things about HBS.

CASE STUDY AT HARVARD BUSINESS SCHOOL

While Harvard Business School is most known for its use of the case method (80%), other top programs use it typically 30%-50% of the time with the remainder consisting of lecture, experiential learning, simulations, and other methods. By the way, if you want to know what HBS students read in addition to case studies, see http://www.computersexy.com/blog/2008/02/03/hbs/what-do-hbs-students-read/.

If you are thinking about applying to HBS, you should learn about the case method/view. One of the clearest explanations for the case method is, not surprisingly, the HBS website. Every MBA applicant could benefit from watching the case study video which will provide you with a clear 13 minute and 25 second image of what case study is about.

Want to read some case studies?

One great resource for cases studies is caseplace.org, where you can read cases written by and for top business schools. Many were published by Harvard Business School through Harvard Working Knowledge, Harvard Business Review, and Harvard Business School Publishing. Sources for other cases include Stanford Social Innovation Review, Knowledge @ Wharton, and MIT Sloan Management Review.

Sponsored by the Aspen Institute, "CasePlace.org is a practical and dynamic resource for up-to-date case studies, syllabi and innovative MBA teaching materials on business and sustainability— from corporate governance to sustainable development." Given the sources and purpose of the site, this is a wonderful opportunity to read cases on a diverse range of subjects. If caseplace.org is not enough for you then you can also purchase case studies directly from HBS and other schools.

Please keep in mind that the objective is to get enough background to make good decisions about your applications, so don't feel obligated to spend so much time reading cases. Just spend enough time to know what the case method is and how it will impact your application decisions and admissions strategy.

WHICH TWO OF THE FIVE SHOULD I CHOOSE?
I think it is easy to say that the conservative choice for those with work experience would be to answer Option 2 or Option 3, which are both leadership questions, and also answer Option 4 or Option 5, which can both easily cover goals/MBA/HBS. For some applicants this will be the right decision. The important thing is to select the topics that will best represent you. Focus first on what you really want to say about yourself and then decide which questions will be best to answer. As I will discuss, Option 4 has the advantage of being really useful for a number purposes. Also, for some applicants, Option 1 is really very useful, so don't assume that I am suggesting that it is less worthy of consideration than the other four possibilities. Your objective is to construct the most effective presentation of yourself as possible in order to become part of the Class of 2012. One thing to avoid is an over-marketed set of essays. Instead focus on presenting yourself at your best. See my last post of 2007 on the limits of a marketing based strategy.

LEADERSHIP AT HBS
Please read my analysis of Option 2 in which I will discuss leadership at HBS in detail. Even if you don't plan to write on this topic, it contains an important part of my analysis of HBS overall and also applies directly to Option 3.

WHAT YOU SHOULD DO NOW:

• Read my other seven posts in this series. Even if you are not planning to write on a specific question, you might very well find something that will help you with the questions you are writing on.
• Learn as much as you can about HBS. If possible, go visit the campus. Visiting HBS, like visiting any business school, is one of the best ways to learn about it.
• Attend admissions outreach events as these will give you an opportunity to hear from admissions directly and possibly interact with alumni.
• If you find that you need expert consulting on HBS or other MBA applications, consider contacting me. For more about my services, see http://adammarkus.com/.
  

Questions? Write comments or contact me directly at adammarkus@gmail.com. Please see my FAQ regarding the types of questions I will respond to.

-Adam Markus
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Stanford GSB: Additional Info, Resume, Employment History, Activities

This is the fifth of five posts analyzing the Stanford GSB MBA Essay Questions for 2009/2010 Admission. The first post provides an overall perspective on applying to Stanford GSB. The second post is on Essay 1. The third post is on Essay 2. The fourth post is on Essay 3. My analysis of Stanford GSB interviews can be found here.

THINK ABOUT THE REST OF THE APPLICATION
There is nothing more depressing to me than to look at an MBA application that is hastily put together. Worse still if it is for a school that is hard to get into. Worse yet if it is for Stanford, where, under Derrick Bolton, there is a very rigorous approach to application review.

Some people look at application forms as mere forms. I look at them as opportunities to provide admissions with as complete and impressive presentation as one can. The reason admissions made the application was because they need the information to make a decision about you, so don't provide something that is done at the last minute. For a full analysis of an MBA online application, see here.

RESUME & EMPLOYMENT HISTORY:

In this section of the online application, you have an opportunity to describe your full-time and part-time employment history, including your core responsibilities, your most significant challenges, and your greatest accomplishments.

We value diversity of experience in our student body, so no one industry or function or background is preferred over another.

As you approach your MBA application, keep in mind that we are more interested in the impact you have had in your work place than the name or stature of your organization.

Have you made the most of your professional opportunities? Are you cultivating your leadership and team skills and making a difference? We look at your responses in conjunction with your recommendations to create a broad picture of the impact you have had in your work environment(s).

If you have had more than one job, we also ask why you left your previous employer(s). Your response to this question will help us understand your career development and what has motivated your decision making.

We also ask you to report the industry and job function you hope to pursue after you obtain your MBA.

After completing the Employment History section, please upload a current copy of your resume (follow the Application Instructions).

Along with the essays, the resume and Employment History are the most critical documents that you control. Both should present you as effectively and honestly as possible. These two values are not in conflict: Be honest, be thorough, and do not be humble. You are being judged by your professional experience and this is where they get your complete record of it. If you have not done so, I suggest reading Steve Green's post on resumes.

TRANSCRIPTS
Two years ago at the Stanford presentation in Tokyo, the admissions officer emphasized that the admissions committee closely reads transcripts. While you don't control the content at this point, you have the possibility of impacting how the transcript is interpreted. Scrutinize your own transcript. If your GPA is high, this is easy. You can relax. If on the other hand,your transcript reveals an unimpressive GPA, some very low grades, gaps in study, or anything else that concerns you, you had better figure out how to address in the Additional Information section (See application instructions PDF found on the right hand column here).

USE IT OR DON'T USE IT, BUT DON'T ABUSE IT:

Additional Information
If there is any other information that is critical for us to know and is not captured elsewhere, include it in this section of your application. Do not include additional essays.
Examples of pertinent additional information include:

• Extenuating circumstances affecting academic or work performance.
• Explanation of why you do not have a Letter of Reference from your current direct supervisor.
• Explanation of criminal conviction, academic suspension or expulsion, and/or failing grades.
• Any other information that you did not have sufficient space to complete in another section of the application (begin the information in the appropriate section).
• Additional work experience that cannot fit into the space provided.

If you read the above, it should be clear enough that this is the place to explain anything negative or potentially negative in your background or to provide additional information that did not fit in the space provided. DO NOT USE IT FOR ANY OTHER PURPOSE. Yes, you may have written a great essay for Tuck, Wharton, Harvard, Chicago, NYU, MIT, INSEAD, Columbia, or London Business School, but unless your objective is to inform Stanford GSB about that, don't include it here. I don't think the categories above require interpretation as they are clear.

If you really have no explanation for something negative, don't bother writing about it. For example if your GPA is 2.9 and you have no good explanation for why it is 2.9, don't bother writing something that looks like a lame excuse. This is more likely to hurt than help you. In the same vein, don't waste the committee's time telling them that your GMAT is a much better indicator than your GPA (the opposite is also true). They have heard it before and they will look at both scores and can draw their own conclusions without you stating the obvious. That said, if you have a good explanation for a bad GPA, you should most certainly write about it.


Activities

We do not expect every applicant to be involved in activities outside the classroom or workplace.

If you have been involved in activities, however, this is an excellent way for us to learn more about your interests and experiences.

• Please report your activities in order of importance to you, with the most important listed first.
• A sustained depth of commitment in one or two activities may demonstrate your passion more than minimal participation in five or six organizations.
• Report activities during university/college separately from those after university/college.
• Examples of activities in which you are/have been involved may include charitable, civic, community, and professional.
• Please avoid using acronyms to describe your activities.

This section is important. Of course, some applicants will not have much here, while others will have a plethora of things to mention. In any case, provide the best answer you can. Use your judgment about what to include. The above instructions make it very clear that Stanford GSB is not looking for quantity. Give them quality and don't mention anything that will show your lack of commitment: If you joined a lot of organizations for a really short time and did nothing, I don't think that it will help you to mention it.

Finally, please keep in mind that there is no perfect applicant, just like there is no perfect human being. If you have had to work 100-plus hours a week since graduating from university and your idea of extracurricular activity is sleep, don't assume that not having any great activities will hurt you. Admissions will evaluate your whole application. I have had the opportunity to work with great applicants who were admitted to Stanford, and I can say none of them were perfect, but what they were able to do was present themselves as honestly and effectively as possible.

Questions? Write comments or contact me directly at adammarkus@gmail.com. Please see my FAQ regarding the types of questions I will respond to. If you are looking for a highly experienced admissions consultant who is passionate about helping his clients succeed, please feel free to contact me at adammarkus@gmail.com to arrange an initial consultation. To learn more about my services, see here. Initial consultations are conducted by Skype or telephone. For clients in Tokyo, a free face-to-face consultation is possible after an initial Skype or telephone consultation. I only work with a limited number of clients per year and believe that an initial consultation is the best way to determine whether there is a good fit. Whether you use my service or another, I suggest making certain that the fit feels right to you.

-Adam Markus
アダム マーカス

スタンフォード ビジネススクール カウンセリング コンサルティング 大学院 エッセイMBA留学

Stanford GSB MBA Essay 3 for 2009/2010

This is the forth of five posts analyzing the Stanford GSB MBA Essay Questions for 2009/2010 Admission. The first post provides an overall perspective on applying to Stanford GSB. The second post is on Essay 1. The third post is on Essay 2. The fifth post is on additional information, resume, employment history, and activities. My analysis of Stanford GSB interviews can be found here.

Three years ago, Stanford introduced behavioral interview-style essay questions. Stanford applicants now have the opportunity to write about their accomplishments, failures, difficulties, impact, and other characteristics. This has made the Stanford Essay Set a more balanced set of questions. If Essay 1 is ultimately about what you value and Essay 2 is about what you want, Essay 3 is about what you can do.

When Stanford GSB started asking behavioral essay questions, it was clear that they had borrowed this from MIT. This distinctive style of question is based on an interview method that I will discuss below. Before reading the rest of this post, I strongly suggest downloading a copy of MIT's excellent guide to behavioral interviews, The MIT Sloan Interview Guide, because reading it first will maximize the value of my comments below.

The behavioral essay questions that MIT and Stanford ask have their origins in behavioral interviewing. This method is not old (well, at least for me, since I was born in 1968):
“Bill Byham, CEO and founder of Development Dimensions International, originated the behavioral interviewing method in 1970.”

In fact, the STAR technique outlined in MIT’s guide was developed by Byham as THE WAY to answer behavioral questions:

Byham calls an example of past behavior a STAR, because a complete example consists of a situation or task, the specific action you took and the result of your action. The result you describe doesn't have to be positive; it could be that you learned a valuable lesson from doing something the wrong way.

In his book "Landing the Job You Want: How to Have the Best Job Interview of Your Life" (Three Rivers Press, 1997), Byham tells candidates how to identify the skills for a job; explore their own "behavioral dimensions" (the behaviors they use every day to get things done); and recognize and present a STAR with positive impact in an interview.

In addition to the MIT SLOAN Guide, I suggest also taking a look at the slightly different guide to the Star Technique that MIT Career Services provides.

The STAR technique is really the core method you need to use for answering behavioral questions in Stanford's essays. It is simply this (taken from the MIT Sloan Guide):

• Situation: define the situation or “set the stage.”
• Task: identify the task/project performed.
• Action: describe the action you took.
• Result: summarize the outcome

Just keep in mind that you need to be introspective as well, so write what you thought as well as what you did. Don’t just present “the facts” but actively interpret your actions. There is really nothing overly complicated about this as long as you understand that you need to tell a DETAILED story. Pure abstractions disconnected from a concrete set of action steps are highly likely to result in a weak answer. Similarly, grand actions not told in any depth are also likely to be weak. Identify specific actions that contributed to the result so as to establish a clear link between cause and effect.

As when answering any kind of question, another important consideration is to think very critically about what your story selection, understanding of the task, actions taken, and results say about you. Keep in mind that the whole point of asking behavioral questions is to determine how someone acts and thinks as a basis for selecting or rejecting that person. It is obviously critical to be aware of your own message.

Before looking at the specific questions, lets look at the instructions:

Essay 3: Answer two of the four questions below. Tell us not only what you did but also how you did it. What was the outcome? How did people respond? Only describe experiences that have occurred during the last three years.

Stanford GSB specifically requires that these experiences come from the last three years. This time constraint is important to keep in mind. One of the easiest ways to trash your application is to ignore this time limit. Essay 3 is the space to focus on the present or recent past.

I will analyze one question at a time, but four things to keep in mind are:

1. You need to show the capacity for analyzing and acting in different ways, so, while both essays should utilize STAR, don’t tell them in the same way. Make sure you are presenting different sides to who you are by telling your stories differently.

2. If at all possible discuss different situations in these essays, not two different stories from the same situation because you are trying present as wide a spectrum of events and qualities about yourself as you can.

3. You should ask yourself “What does this essay reveal about me?” If you can’t answer that clearly, you need to clarify your message. When asking this question, think about both what you intend the reader to think and what you might also be revealing. Control for the possibility of sending out unintended signals. One of the best ways of handling this issue is to have a very careful and intelligent reader review these essays. If you are working with an admissions consultant, they should be able to do this. Getting multiple perspectives on what you wrote will help you better understand your likely impact on an admissions' reader.

4. All four options below allow for great variation and the most important thing is to tell the best stories you can:
We all have important stories to tell. We want to share moments when we have achieved great things or helped to shape the world around us. Essay C [Essay 3] lists four potential questions (or prompts) to help you identify which are the two most important stories you have to tell us. The prompts themselves are not as important as the stories that they bring to the surface.

THE OPTIONS ARE ALL ABOUT HAVING AN IMPACT:

• Option A: Tell us about a time when you built or developed a team whose performance exceeded expectations.
• Option B: Tell us about a time when you made a lasting impact on your organization.
• Option C: Tell us about a time when you motivated others to support your vision or initiative.
• Option D: Tell us about a time when you went beyond what was defined, established, or expected.

One thing that is common to all four is that you must tell stories that show how you had an impact. Keep in mind what Derrick Bolton has written about this question:
Unlike the two previous essays, in which you are asked to write about your life from a more “global" perspective, these questions ask you to reflect on a specific recent (within the last three years) experience that has made a difference to you and/or the people around you. The best answers will transport us to that moment in time by painting a vivid picture not only of what you did, but also of how you did it. Include details about what you thought and felt during that time and your perceptions about how others responded. From these short-answer responses, we visualize you "in action.

LEADERSHIP IN ACTION STORIES
I have developed the following grid to help you outline leadership stories. The categories this grid employs may go beyond any particular school's essay requirements. Filling it out completely will help you write about your leadership in a way that will convince admissions of your leadership potential.
CLICK TO ENLARGE. 

How to use the grid:
1. Decide on a specific story.
2. Identify the most significant things you did in the situation- these are you action steps.
3. For each action step identify:

• What skills or qualities you demonstrated to complete this step
• The strengths you demonstrated to complete this step
• The kind of leadership you demonstrated
• What you still need to learn about leadership

4. Think about the results and identify how they relate to your action steps. So at minimum, you should be able to state the impact on others and/or yourself.

5. After completing the chart you will see that some aspects of your action steps may be repeated. If there is a total duplication and nothing new is shown, either you need to redefine the action step or you may decide not to focus on it very much.

6. Once you think you have two to four fully worked-out action steps, write your first draft.

7. Next start re-writing. Eliminate duplicate points made between action steps. Make choices about what parts of each action to step to highlight. Given that there are usually word limits, you will have to make some decisions about what to include.

Simply providing a description of your actions, is not enough. Think about what it signifies about you. Think about what your actions reveal about your leadership potential.

Finally, thinking and writing about leadership is an important part of preparing for interviews because you can be certain that you will have to talk about leadership. So, you might find that the parts of the outline you jettison now will become valuable when you will want to have alternative stories for your Stanford interview.


Specific Comments about each option:

Option A: Tell us about a time when you built or developed a team whose performance exceeded expectations.
Given the 300 maximum word limit here, you really need to be focused on your most important action steps. I also suggest you don't just simply a tell story with the following structure: "I led a team of X people. I told them what needed to be done and they agreed. They did it. The result was..." Not only will this be boring, but it will not really highlight why this story best demonstrates your team leadership skills. It will also fail to answer the last part of the question: You need to show how the team went beyond what was expected. Don't be overly dramatic, but get admissions to understand the significance of what you have done. Don’t feel obligated to provide a work related answer to this question even though you may have developed such an answer for another school. Three questions to think about:
1. What skills or qualities did you demonstrate in the process of building or developing the team?
2. What does this story reveal about the way you interact with organizations and/or individuals?
3. Specifically how did your team exceed expectations? If this is measurable, indicate that as clearly as possible.

Option B: Tell us about a time when you made a lasting impact on your organization.
Leaving a lasting organizational legacy is another way that leaders have impact. If you think something you have done in the last three years will have a lasting impact on your organization, this is a great topic. Clearly indicate what that impact is and how you achieved it. I think it is particularly important to be very clear on why you think the impact you had will become your organizational legacy.

The one difficulty here is that the three-year limit on the topic means that the impact in question will actually not have been in place for very long. I think this is actually a poorly designed question in that regard. I think it could easily become a trap for those trying to fit an older story into the framework. It will no doubt frustrate those who ignore the three-year limit when they begin writing.

If you have the right story this can be a great question to answer.

Option C: Tell us about a time when you motivated others to support your vision or initiative.
Unlike Option A, you need not have motivated a team here. It is quite possible that the others you motivated are people who don't report to you: Colleagues, supervisors, clients, and customers are all possibilities. I imagine this one will be very popular with consultants, analysts, and anyone who leads by their ideas. It is also a great question for those who lead by example.

Option D: Tell us about a time when you went beyond what was defined, established, or expected.
This question remains unmodified from last year. Actually, I have to say that I love this question. Going beyond something defined, established, or expected may involve breaking the rules. Stanford GSB is place for those who are not traditional and are flexible in their thinking. If you are a maverick, a risk-taker, or simply unconventional in your approach to adding value, this essay option is for you. Show how you alter the very rules of something that you have been a part of and have a positive impact as a result.

IN CONCLUSION
Behavioral questions are not necessarily harder than other types of questions, but they do have their own underlying logic: Past behavior is a guide to future behavior. Keep that in mind, so that Stanford GSB sees what you want them to see and believes in your future potential.


Questions? Write comments or contact me directly at adammarkus@gmail.com. Please see my FAQ regarding the types of questions I will respond to. If you are looking for a highly experienced admissions consultant who is passionate about helping his clients succeed, please feel free to contact me at adammarkus@gmail.com to arrange an initial consultation. To learn more about my services, see here. Initial consultations are conducted by Skype or telephone. For clients in Tokyo, a free face-to-face consultation is possible after an initial Skype or telephone consultation. I only work with a limited number of clients per year and believe that an initial consultation is the best way to determine whether there is a good fit. Whether you use my service or another, I suggest making certain that the fit feels right to you.

-Adam Markus
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